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PHOTON IT PREMIUM HOSTING

The muscle behind the beauty

Speed Matters

First impressions count and on the internet speed is king. Not only does a fast site give your customers a good impression, but research shows that the average site will loose over 40% of first time potential customers who won’t wait for the site to load. We want to make sure that every potential customer gets the best first impression and loading time also impacts on your search engine ranking so we want your company to be highly visible when potential customers are searching, which requires speed.

In our tests, we are over 4x faster than the premium offerings of some of the most well known Australian companies. This is because our business model is focussed on adding value, not providing the cheapest hosting available. We don’t have 1000s of websites all competing. Rather we ensure that each website is performing the best it can be.

  • Photon IT Hosting (1.2s) 100%
  • Crazy Domains Unlimited Plan (5.2s) 25%

FEATURES AND BENEFITS

Giving you peace of mind

24/7 Monitoring

We value our work, so we monitor it 24/7 and in the event anything happens we know about it and can fix it before you start loosing potential customers. Don’t hear about a problem first when a customer can’t access your website, hear first that we found a problem and fixed it.

SSL Certified

SSL or Secure Sockets Layer encrypts the data between your website and your customers and is essential for eCommerce. However even without eCommerce, Google will rank your website higher if it uses SSL and research shows that people trust secure websites more than those that are not.

Local Servers

Our servers are in Sydney because local hosting can be over 10x faster than sites hosted overseas.

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Reliability

Redundant power grids, multiple internet connections and backup generators, our provider NextDC is the best in Australia and helps ensure you are always online.

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Backups

We keep daily and weekly backups of your data for 3 months and store these in a different city to safeguard against nuclear attack.

Uptime Guarentee

We guarantee that your site will be online 24/7 and have service agreements in our plans to keep us accountable.

PHOTON IT HOSTING PACKAGES

Our customised solution for you

FEATURES

Starter Value Premium
No. Websites 1
Disk Space 1 GB 3 GB 10 GB
Email 2 Accounts 10 Accounts
Backups Daily, Offsite
Uptime Guarentee 99.7%
Caching Advanced WordPress Caching
Monitoring None Proactive
SSL N/A DV Class Included
Server Location Sydney Australia
Initial Website Migration $50 Free

TRAFFIC

How many visitors you receive each day determines how much hardware we require to make sure each of your visitors receives a fast experience.

All numbers are hits per day.

Starter Value Premium Custom
Static promotional site 300 5000 20,000 ?
Blog with comments 200 5000 20,000 ?
eCommerce shop N/A 300 1500 ?
Membership website N/A 100 700 ?
Forums & other interactive N/A 100 700 ?

PRICING

STARTER

$15/pm

(paid annually)

VALUE

$30/pm

(paid annually)

PREMIUM

$60/pm

(paid annually)

CUSTOM

Contact Us

(paid annually)

Add-Ons

SSL EV (Green Bar)

Increase your customers trust by purchasing an EV certificate which proves to anyone visiting your site that you are who you say you are. Recommended for eCommerce websites especially.

Cost: $300 per year including installation and company certification.

Analytics

Have a custom report emailed you every week outlining how your website is performing, how people are finding your website and how long they stay on your website.

Monthly charge $5

Security Patching & Maintenance

Our hosting is quite secure by design already and we are always monitoring and updating our systems, however in addition your website must also be patched and updated regularly if you are to remain secure.

We can offer a complete security package to ensure you are always covered. We will audit your site and make recommendations, then each month we will apply security updates, execute a security scan and run through a test plan to ensure its still working afterwards.

If your site is hacked, we’ll even restore it for free!

$59 per month.

Premium Email

Want the industry best email solution? We resell Google business email accounts along with monthly maintenance and support.

  • Email, Calendar, Contacts synchronized across multiple devices
  • Share and delegate access and control between different people in the company
  • Best Anti-Spam for sending and receiving in the world. Never see any spam and never have your emails end up in someone else’s spam folder

Contact us for a tailor made package for your company.

FAQs

Frequently asked questions

WHAT SOFTWARE DO YOU SUPPORT?

Our hosting platform is designed for WordPress and that’s all we allow right now. Being single focussed allows us to provide a better service to our customers.

HOW DO YOU COUNT WEBSITE HITS?

When counting visitor “hits”, we count on the server side that will also include traffic that is never seen in front-end applications such as Google analytics or WordPress Jetpack. Our algorithms take this into consideration, and in most cases where we have access to the front end statistics also we will take them into consideration too. However we always reserve the right to decide when you must upgrade in order to maintain unrestricted fast speed.

Our desire is to never rate limit or slow your site down, however if you are unwilling to upgrade to a higher plan than we reserve the right to limit your account, which will adversely affect its speed.

MY BUSINESS IS GOING TO GROW, HOW DO I UPGRADE?

We define one website as one WordPress installation. You may have unlimited redirects to that website, but only one actual installation. Our plans are designed for individual websites and we believe that the limits we have put in place are more than sufficient.

We expect your business to grow and your website traffic will grow also, when this happens we’ll also be here to grow the hosting platform with you too. We monitor the traffic and resources being used by your website and will notify you in advance when we feel that it is time to upgrade to a higher plan or increase your capacity if you are on a custom plan already. This decision is based on trends over two or more months so it is fair to both of us.

When counting visitor “hits”, we count on the server side that will also include traffic that is never seen in front-end applications such as Google analytics or WordPress Jetpack. Our algorithms take this into consideration, and in most cases where we have access to the front end statistics also we will take them into consideration too. However we always reserve the right to decide when you must upgrade in order to maintain unrestricted fast speed.

Our desire is to never rate limit or slow your site down, however if you are unwilling to upgrade to a higher plan than we reserve the right to limit your account, which will adversely affect its speed.

Our servers are protected against denial of service attacks or heavy load situations, so if your website attracts a sudden influx of views above and beyond what is normal, (e.g. you are on the nightly news and a million people try to load your website at once); then we reserve the right to edit your site to enforce a read-only cache lockdown which prevents changes being made but significantly increases the number of visitors who are able to view your website during the peak traffic time. We may also enforce speed controls to slow it down if required. These controls may result in the site appearing offline or unavailable for many people.

WHATS YOUR UPTIME GUARENTEE?

We advertise a 99.9% uptime guarantee that is calculated on a rolling 30 day period. If, within a continuous 30 day period, your site is offline for more than 45 minutes due to a fault caused by us then you may request a discount or waiver.

DO YOU HAVE ACCESS TO MY WEBSITE?

Our service is what we like to call a semi-managed hosting service. This means that we have full access to all your websites and we will make changes from time to time to correct issues or positively effect performance. This also makes up part of our pro-active monitoring service and is greatly beneficial to you.

We require you to install and run our custom plugin on all your websites which enables caching and a few other performance improvements.

We provide support to create and edit email accounts and DNS records.

WHAT IS YOUR BACKUP POLICY?

Our servers are backed up daily, and our databases are backed up every 4 hours. We do not yet have a backup service tailored for developers; our solution is primarily for disaster recovery. Thus we encourage customers to keep their own backups especially when moving files or making changes that may negatively impact files or database. If you do make a mistake and require one of our backups for restoration, we will do this at a charge of $40 per request.

You agree to take full responsibility for files and data transferred or uploaded and to maintain your own backups of User Content stored on Photon IT servers including without limitation your website files.

WHAT SUPPORT CAN I GET FROM YOU?

Support is limited to issues regarding our product services. Primarily DNS, Web hosting, Caching and Email. We do not provide free support for your website(s) or debug your code (although we do offer consulting charged at an hourly rate).

Support is provided through our email ticketing system, accessible via info@brugel.com.au.

TERMS AND POLICIES

 

Interested in the fine print? Following are the terms of our product:

TERMS OF SERVICE
PRIVACY POLICY
ACCEPTABLE USE POLICY